We want you to love your purchase from Arkz Bags. If you’re not satisfied with your order, we’re here to help. Please read our return and refund policy carefully.
1. Return Eligibility
- Returns are accepted within 7 days of delivery.
- Items must be unused, in original condition, and with all tags/packaging intact.
- Returns are not accepted for items damaged due to misuse, wear & tear, or improper handling.
2. Non-Returnable Items
- Customized or specially discounted products
- Accessories (unless damaged or defective on arrival)
- Items marked as Final Sale
3. How to Request a Return
To initiate a return, please contact us with your order details:
📞 8125728222 / 9502950727
📧 arkzbags@.com
Include the following:
- Order ID
- Reason for return
- Clear photos (in case of damage/defect)
Once approved, we’ll guide you through the return process.
4. Return Shipping
- Customers are responsible for return shipping costs, unless the item was damaged or incorrect.
- We recommend using a reliable courier service with tracking.
5. Refund Process
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed to your original payment method within 7–10 business days.
6. Exchange Option
If you wish to exchange an item, let us know — we’ll do our best to help you find a suitable replacement based on availability.
7. Late or Missing Refunds
If you haven’t received a refund within the expected timeframe, please:
- Check your bank account again
- Contact your bank or payment provider
- Contact us for further assistance
8. Contact Us
For returns, refunds, or questions:
Sundar Dayakar
📞 8125728222 / 9502950727
📧arkzbags@gmail.com
Arkz Bags and Collections
Near Sai Baba Temple, Samatha Hospital Road
Pithapuram – 533450, Andhra Pradesh, India